Shipping & Returns
Shipping Policy
At North Rock, we are committed to delivering your orders safely, quickly, and efficiently. All orders are processed within 1–3 business days after confirmation. Once your order is shipped, you will receive a tracking update to monitor your delivery status in real time.
Delivery timelines may vary depending on your location, but most orders are delivered within 5–7 business days. We work with trusted delivery partners to ensure secure packaging and reliable shipping. Please note that delays caused by courier services, weather conditions, or public holidays may occasionally occur.
Shipping charges, if applicable, will be clearly displayed during checkout before payment. We aim to provide a smooth and transparent shopping experience for every customer at North Rock.
Return & Refund Policy
At North Rock, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact. Products that show signs of use, damage, or alteration may not qualify for return or exchange.
Once your return request is approved and the product is received by our team, refunds or exchanges will be processed within a 3 business days. Refunds will be issued through the original payment method whenever applicable.
Please note:
Items purchased on sale or clearance may not be eligible for return or exchange.
Shipping charges are non-refundable unless the product received is damaged or incorrect.
Customers should contact our support team before sending any return items.
At North Rock, we believe in honest service, quality products, and a hassle-free shopping experience.